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Frequently Asked Questions

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Please take a look at commonly asked questions below. Not seeing your question answered? Fill out the form at the bottom of the page.

What payment methods do you accept?

I accept cash and card. The credit card processor is Square in store and invoices are sent to your email for non-store purchases.

Do you deliver?

Yes, I offer delivery at a fee for locations within one hour of our store. See our Deliver page for more information.

Do you buy items?

Yes, I buy items solo or in bulk lots. I will also pick estates, barns, private sales, etc. upon invite. I pay fairly with both sides' best interest in mind. 

When can I pick up my items?

Pre-purchased items require an appointment. I ask that you give me 24-48 hours to be available. You can also wait and join me during one of the open shopping days.

How long do I have to pick up my furniture?

1-2 weeks, unless otherwise specified. During peek busy seasons I may need to move items more quickly from the storefront. Items have the possibility of being re-sold without a refund if left beyond the 2 week pick up window. 

Can I purchase an item and pick it up later?

Always yes, as long as the item is paid for in full.

If I see you at the shop can I just drop by?

Sorry, no. I don't have a "drop by" or “by chance” shop. Please reference the open shopping dates or schedule an appointment. Appointments are reserved for listed furniture items and pre-purchased items.

Do you ship?

I can ship small items but not all small items. Availability to ship depends on the season and complexity of the item. I do not ship furniture but will work with a shipper of your choice. There are many independent shippers and most often people use Uship

Do you offer gift cards?

Yes! Click here to purchase an Oliver & Co gift card!

When is the Storefront open?

Storefront hours vary monthly. Check out the Open Shopping Days page for the most up-to-date openings.

Do you sell on consignment?

Yes! See the Consignment page for more information.

Do you offer booths for rent?

No, I do not. While I work closely with a handful of people, ultimately the arranging and pricing is all me. This ensures the shop keeps the look that my clients have grown to know and love.

How long do I have to pick up my small purchase?

As soon as you're able, but there is no timeline. There is a storage area for sold items at the shop where items are stored until picked up.

Where do I pick up my items?

At the storefront by appointment or during one of the open shopping dates.

Can I return my item?

Due to the nature of the items, I cannot offers returns. After an item leaves the premises, I am not responsible for its integrity.

Do you host estate sales or have a company to recommend?

I do not host estate sales at the moment. I recommend the following companies:

Christy's Estate and Moving Sales

Kim with My House to Your Home

Brian Devries Services

 

*Feel free to contact me with any questions.

Do you hold items?

Not typically. Due to the amount of consignment I do this becomes tricky to manage. You’re always welcome to see an item first before committing but it should be purchased within  1-3 days of contact. I am always happy to send additional photos and videos. Items can be paid for in full and picked up with 1-2 weeks for furniture and no timeline for smalls.

Do you recommend any other vintage shopping in the area?

Yes! Go here to the Bargain Hunter website for a list and map of other great stores in the Lake Michigan area!

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